Terms Of Purchase

Last Updated: November 3, 2026

1. About These Terms and Our Business

These Terms of Purchase apply to orders placed through arisken.com (the “Site”).

Arisken is owned and operated by Shangrao Qingshun Trading Co., Ltd. In these Terms, “we,” “us,” and “our” refer to Shangrao Qingshun Trading Co., Ltd., operating as Arisken.

The company is responsible for the Site’s retail activities, including product sales, order administration, payment-related assistance, shipping coordination, customer service, returns, and refunds.

Please read these Terms together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any product-specific conditions disclosed before purchase.

By placing an order, you agree to the purchasing conditions presented to you before checkout is completed. Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.

2. Eligibility to Purchase

By placing an order, you confirm that:

You have the legal capacity to enter into a purchase agreement;
Your checkout information is accurate and complete;
You are authorized to use the payment method selected;
Your purchase and intended use of the products are lawful.

We may decline or cancel an order where reasonably necessary because of suspected fraud, unauthorized payment activity, unverifiable information, legal restrictions, unavailable stock, or another issue preventing fulfilment.

If we cancel a paid order, we will refund the amount collected for the cancelled portion to the original payment method.

3. Product Information

We make reasonable efforts to keep product descriptions, images, prices, and specifications accurate.

Depending on the item, listings may describe materials, dimensions, features, available options, included accessories, operating requirements, care instructions, and safety information.

Screen settings and photographic lighting may affect how colours appear. Minor manufacturing or packaging variations may also occur, but these do not excuse a product being defective, incorrect, incomplete, or materially different from its description.

If an item does not match its listing, contact service@arisken.com for assistance.

4. Selecting and Using Products

Before ordering, review the product’s dimensions, materials, compatibility, intended use, limitations, and supplied instructions where applicable.

Select the appropriate option for your needs and follow all assembly, installation, usage, and care instructions supplied with the product.

If specifications are unclear, contact us before purchasing. Your responsibility to review product information does not remove our obligations concerning unsafe, defective, incorrect, or misdescribed goods.

5. Prices and Pricing Errors

Product prices are shown on the Site. Applicable shipping charges, discounts, and taxes collected at checkout are displayed before payment.

If a pricing or listing error affects your order, we will explain the issue and, where appropriate, ask whether you wish to proceed at the corrected price or cancel the affected purchase. We will not collect an additional payment without your authorization.

If the affected order is cancelled after payment, the applicable amount will be refunded to the original payment method.

Changes to prices or promotions do not retrospectively alter accepted orders, except where permitted by applicable law.

6. Placing an Order

Before submitting an order, check:

Products, quantities, and selected options;
Your email address and contact information;
Billing and delivery addresses;
Shipping charges and applicable taxes;
Discounts and the final amount payable.

Incorrect or incomplete information may delay fulfilment or cause delivery problems. Contact us promptly if you notice an error.

Submitting an order is a request to purchase and remains subject to acceptance under these Terms.

7. Order Confirmation and Acceptance

We will send an order acknowledgment to the email address provided at checkout. This confirms receipt of the order and does not mean it has shipped.

Before fulfilment, we may check payment authorization, stock availability, delivery information, and potential fraud or technical issues.

Your order is accepted when we begin processing it for fulfilment. If we cannot accept or fulfil all or part of the order, we will notify you and refund payment collected for the unfulfilled portion.

8. Changes and Cancellations

Email service@arisken.com as soon as possible to request an order change or cancellation.

Cancellation requests may be made before processing begins. Once preparation, packaging, or shipping arrangements have started, we may be unable to make changes or stop the order.

Please include your order number, checkout email address, and the change requested. A request is not confirmed until our support team confirms the outcome.

Shipped orders cannot normally be cancelled, but eligible products may be returned under our Return & Refund Policy.

For a confirmed cancellation of a paid order, we will issue the applicable refund to the original payment method. Any mandatory cancellation rights remain unaffected.

9. Payments

Available payment methods are displayed at checkout.

By submitting payment, you confirm that you are authorized to use the selected method and approve payment of the final amount shown.

Payments are handled by the payment providers made available through our checkout. An order may be held or declined if payment fails, authorization cannot be verified, or suspected unauthorized activity requires investigation.

For payment assistance, contact service@arisken.com. Do not send full card numbers, security codes, or account passwords by email.

10. Processing, Shipping, and Tracking

Orders are generally processed within 1–3 business days after payment confirmation. Processing includes order verification, preparation, and packaging.

After dispatch, estimated standard transit time is 7–15 business days. Transit time is additional to processing time. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Carrier operations, customs procedures, weather, holidays, and transport disruptions may affect delivery.

Available shipping methods and charges are displayed before payment. Please review our Shipping Policy for supported destinations, rates, and any free shipping threshold.

When an order ships, we will send a shipping confirmation with tracking information where available. Contact us if tracking is unavailable, has not updated for an extended period, or indicates a delivery problem.

11. Shipping Origin and Fulfilment

Orders may be fulfilled through our facilities or fulfilment partners, depending on inventory availability and the delivery destination. Fulfilment may involve cross-border shipping.

Our business address does not necessarily identify the dispatch location or return warehouse.

Any specific shipping-origin representation made for a product or order must reflect the applicable fulfilment arrangement.

12. Delivery Problems

Contact service@arisken.com if your order experiences a significant delay, appears lost, arrives damaged, or is delivered incorrectly.

Provide your order number, delivery details, and a description of the issue. We will investigate and coordinate with the relevant fulfilment or delivery provider where appropriate.

A tracking status of “Delivered” does not automatically prevent us from reviewing a report that the package was not received.

Where an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement, refund, or other resolution consistent with the circumstances and applicable consumer rights. Handing a parcel to a carrier does not remove our responsibilities to you.

13. Returns

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For change-of-mind returns, items must be unused, unmodified, and in their original condition, with original packaging where required. Any product-specific restrictions must be disclosed before purchase.

To request a return, email service@arisken.com with your order number, the item concerned, and the reason for return.

Our team will provide the applicable instructions and return destination. Do not send returns to our business address unless specifically instructed.

Customers are responsible for return shipping costs for change-of-mind returns. If an item is damaged, defective, incorrect, or materially different from its description, we will provide an appropriate resolution at no additional cost, including necessary return shipping.

Standard return conditions do not limit mandatory rights concerning faulty or misdescribed products.

14. Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, incomplete, incorrect, or materially different from its description.

Include:

Your order number;
A description of the problem;
Details of missing items or components;
Photographs or videos where relevant and reasonably available.

We may request information reasonably needed to assess the issue. Depending on the circumstances and applicable rights, we will arrange a replacement, refund, or suitable return solution.

You will not be charged additional costs to resolve a confirmed product defect, fulfilment error, or shipping damage attributable to the order.

15. Refund Processing

Approved refunds are issued to the original payment method.

For returned items, we will review the return after receipt and inspection. Approved refunds will be issued within 5–10 business days after that review. Where no return is required, approved refunds will be issued within 5–10 business days after approval.

Your payment provider or financial institution may require additional time to post the funds to your account.

If you have not received a refund confirmation within the applicable processing period, or a confirmed refund has not reached your account, contact us with your order number and available refund details.

16. Refund Eligibility

Refunds may be available for approved returns, confirmed cancellations, unfulfilled orders, missing items, defective goods, incorrect products, or products materially different from their description.

Change-of-mind returns may be declined if items have been used, altered, damaged through misuse, or otherwise fail to meet the return conditions disclosed before purchase.

A failure to follow a standard return procedure does not automatically remove rights that cannot legally be excluded.

17. Product Care and Safety

Follow the instructions, warnings, and limitations supplied with each product.

Where applicable, check compatibility, assembly requirements, load limits, operating conditions, and supervision requirements before use. Stop using an item if damage or wear affects its safe operation.

Damage caused by misuse or unauthorized modification may affect eligibility for a change-of-mind return or a claim unrelated to an original defect. This does not remove rights concerning an unsafe, defective, or misdescribed product.

18. Customer Information and Responsibilities

Please provide accurate order details, select suitable options, follow supplied instructions, and notify us of order problems within a reasonable period after discovering them.

Inspect delivered items when reasonably possible and retain relevant packaging or photographs if needed to explain damage or missing contents.

These requests help us investigate and do not impose a shorter claim period than applicable law permits.

19. Incorrect Addresses and Order Details

If you entered an incorrect address, contact information, quantity, or product option, email us immediately.

We will make reasonable efforts to correct the details before processing or dispatch, but changes may no longer be possible once fulfilment has progressed.

If customer-supplied incorrect information results in an additional address-correction, redelivery, or reshipment charge, we will explain the available options and obtain your agreement to any proposed additional payment before arranging the service.

Charges caused by our own fulfilment error will not be passed to you.

20. Promotions and Discounts

Offers may have expiration dates, minimum purchase requirements, product exclusions, usage limits, or restrictions on combining discounts. Applicable conditions will be disclosed with the offer or before payment.

Discounts cannot be combined unless expressly stated.

We may correct or withdraw an erroneous promotion, subject to applicable law. We will contact you if an error affects your order and will not increase the agreed amount without your authorization.

Accepted orders remain subject to the promotional conditions agreed at checkout, except where applicable law permits otherwise.

21. Customer Support

For questions about products, orders, payment, shipping, returns, or refunds, contact:

Customer Support Email:
service@arisken.com

Customer Support Phone:
+860793-31878893

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)

For order inquiries, include your order number, checkout email address, and a description of your request.

We review messages during service hours. Responses may take longer during public holidays or periods of high inquiry volume.

22. Third-Party Providers

We use service providers for functions such as payment processing, website operation, order management, delivery, and customer communication.

Those providers may have their own terms and privacy notices. Their involvement does not remove our responsibilities for the products we sell, order fulfilment, customer support, returns, refunds, or applicable consumer rights.

Please contact us if a third-party service issue affects your purchase.

23. Disruptions Beyond Our Reasonable Control

Severe weather, transport interruptions, customs delays, government actions, public health emergencies, technical failures, and similar events may affect processing or delivery.

If an event affects your order, we will make reasonable efforts to provide updates, investigate available options, and resume fulfilment where possible.

Such events do not automatically remove your rights to cancellation, refunds, replacement, or other remedies under applicable law.

24. Updates to These Terms

We may revise these Terms to reflect changes to our operations or applicable requirements. The revised version will appear on this page with an updated date.

The Terms presented when you place an order apply to that purchase. Later changes will not retrospectively alter an existing purchase agreement unless required by law or agreed with you.

25. Consumer Rights

Nothing in these Terms excludes, restricts, or waives mandatory consumer protections.

If a provision conflicts with a mandatory legal requirement applicable to your purchase, that requirement takes precedence.

Please contact our support team if you have a concern about a purchase so we can review the issue and work toward a resolution.

26. Business and Contact Information

Brand Name:
Arisken

Legal Company Name:
Shangrao Qingshun Trading Co., Ltd.

Website:
arisken.com

Business Address:
Room 004 (Annex), 8th Floor, Building 3,
Cultural & Creative North Area,
No. 9 Tianyou East Avenue,
High-speed Rail Economic Experimental Zone,
Shangrao City, Jiangxi Province,
China