Contact Us

Last Updated: November 3, 2026

Thank you for visiting Arisken.

Arisken is owned and operated by Shangrao Qingshun Trading Co., Ltd. The company manages arisken.com and is responsible for product sales, order administration, payment inquiries, shipping coordination, returns, refunds, and customer support.

If you have a question before placing an order or need assistance with an existing purchase, please contact us using the details below.

Customer Support

Email:
service@arisken.com

Phone:
+860793-31878893

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)

You may email us outside these hours. Messages received outside our service hours will be reviewed during the next available business period.

What We Can Help With

Our support team handles inquiries about:

• Product details, features, and usage;

• Order confirmations and order status;

• Checkout and payment issues;

• Shipping updates, tracking, and delivery concerns;

• Order modification or cancellation requests, subject to order status and applicable policies;

• Return eligibility and refund requests;

• Damaged, defective, incorrect, or missing items;

• Other questions related to purchases from Arisken.

Our FAQ and store policies also provide information about shipping, returns, refunds, and other ordering arrangements.

Information to Include

For assistance with an existing order, please provide:

• Your order number;

• The email address used at checkout;

• A brief explanation of the issue;

• Relevant photographs, where helpful, for damaged, defective, or incorrect items.

Please do not email your full payment card number, security code, account password, or other sensitive payment credentials.

Replies and Follow-Up

We review customer messages during our published service hours and aim to respond as promptly as possible.

Replies may take longer during public holidays, promotional events, or periods of high inquiry volume. If you need to provide further information, please reply to your original email so that the details remain together.

Returns and Delivery Issues

To request a return or report a delivery problem, email service@arisken.com with your order number and a description of the situation.

Return eligibility, shipping arrangements, and refund processing are explained in our Return & Refund Policy. For shipment delays, tracking concerns, or a package that appears to be missing, please contact us so we can review the order and assist with the next steps.

Before sending an item back, contact our support team to obtain the applicable return instructions and confirm the return address. The business address below identifies our operating company and should not be assumed to be the return destination.

Business Information

Brand Name:
Arisken

Legal Company Name:
Shangrao Qingshun Trading Co., Ltd.

Website:
arisken.com

Business Address:
Room 004 (Annex), 8th Floor, Building 3,
Cultural & Creative North Area,
No. 9 Tianyou East Avenue,
High-speed Rail Economic Experimental Zone,
Shangrao City, Jiangxi Province,
China

Customer Support Email:
service@arisken.com

Customer Support Phone:
+860793-31878893

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)