Shipping Policy

Last Updated: November 3, 2026

Thank you for shopping with Arisken.

Arisken is owned and operated by Shangrao Qingshun Trading Co., Ltd. The company operates arisken.com and manages product sales, order processing, fulfilment coordination, shipping arrangements, customer support, returns, and refunds.

This policy explains our delivery coverage, processing times, shipping charges, transit estimates, tracking arrangements, and assistance with shipment problems.

1. Delivery Coverage

We currently ship to eligible addresses within the United States.

Shipping availability depends on the product, delivery address, inventory, and carrier coverage. Available methods and charges are displayed at checkout before payment.

If checkout does not offer a shipping option for your address, please contact service@arisken.com before ordering so we can check availability.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing includes:

Checking order and payment information;
Preparing the products;
Packing the order;
Arranging dispatch.

Business days exclude weekends and public holidays.

Processing time is separate from transit time. Selecting Express Shipping does not shorten processing time unless a different arrangement is expressly displayed before purchase.

Promotional periods, holidays, or unusually high order volumes may affect processing. If a significant delay affects your order, we will contact you using the details provided at checkout and explain the available next steps.

3. Shipping Methods, Fees, and Transit Estimates

Shipping Method	Order Product Subtotal	Shipping Fee	Estimated Transit Time
Standard Shipping	Under $39.00	$2.99	7–15 business days after dispatch
Free Standard Shipping	$39.00 or more	Free	7–15 business days after dispatch
Express Shipping, when available	As offered at checkout	$6.99	Displayed with the available option at checkout

The free shipping threshold is based on the product subtotal after discounts and before shipping charges and taxes.

Express Shipping is offered only for eligible products and delivery addresses. If it does not appear at checkout, it is unavailable for that order.

All transit estimates begin after dispatch and exclude order processing time. Review the selected service, applicable delivery estimate, and final charge before completing payment.

4. Fulfilment and Shipping Origin

Orders may be fulfilled through our facilities or fulfilment partners, depending on stock availability, fulfilment arrangements, and the delivery destination. This may involve cross-border shipping.

Our business address does not necessarily identify the warehouse or location from which your order will ship.

Where a specific shipping origin is stated for a product or order, that information must reflect the applicable fulfilment arrangement.

5. Shipping Confirmation and Tracking

After dispatch, we will send a shipping confirmation to the email address provided at checkout. Tracking details will be included where available.

Tracking may take additional time to activate while the carrier receives and scans the parcel. A shipping notification does not always mean tracking will immediately show movement.

If you have not received shipping information after the expected processing period, or tracking has not updated for an extended period, email service@arisken.com with:

Your order number;
Your checkout email address;
The tracking number, if available;
A brief description of your concern.

We will review the shipment information and help investigate.

6. Delivery Estimates and Delays

Delivery estimates are not guaranteed arrival dates.

Transit may be affected by carrier operations, severe weather, public holidays, transportation disruptions, customs procedures, address errors, or local delivery conditions.

If your shipment exceeds the estimated transit period, contact us so we can review its status, investigate with the relevant provider, and explain the available next steps.

If an order cannot be delivered or a significant delay remains unresolved, we will discuss an appropriate resolution consistent with the circumstances and your applicable rights.

Delivery delays do not automatically remove rights to cancellation, refunds, replacement, or other remedies.

7. Shipping Address Changes

Please provide complete and accurate delivery information, including:

Recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City and state;
ZIP code;
Contact information.

If you notice an error, email service@arisken.com immediately with your order number and the corrected information.

We will make reasonable efforts to update the address before processing begins. Once preparation, packaging, or shipping arrangements have started, changes may no longer be possible.

An address-change request is not confirmed until our support team confirms the update.

If customer-supplied incorrect information creates an additional correction, redelivery, or reshipment cost, we will explain the options and obtain your agreement to any proposed additional payment before arranging the service.

Costs caused by our own fulfilment error will not be passed to you.

8. Lost, Damaged, Incomplete, or Incorrect Orders

Contact service@arisken.com if:

Your parcel appears lost;
An item arrives damaged or defective;
Products or components are missing;
You receive an incorrect item;
The parcel appears to have been delivered to the wrong location.

Please provide your order number, available tracking details, a description of the issue, and photographs where relevant and reasonably available.

We will investigate and coordinate with the carrier or fulfilment provider where appropriate.

Depending on the circumstances and your applicable rights, we will arrange a replacement, refund, or another suitable resolution. For a confirmed product defect, shipping damage, or fulfilment error, necessary costs of the agreed resolution, including return shipping where required, will be covered by Arisken.

Our responsibilities do not end when a parcel is handed to a carrier.

Please review our Return & Refund Policy for return instructions and refund processing details.

9. Tracking Shows Delivered, but the Parcel Is Missing

If tracking shows delivery but you cannot locate the parcel, please check, where practical:

The delivery location and nearby safe places;
Other household members;
Building reception or the mailroom;
Neighbours who may have accepted the parcel;
Any delivery photograph or notice supplied by the carrier.

If the package remains missing, contact us with your order number, tracking number, and relevant delivery details.

We will review the available information and help investigate with the carrier. A “Delivered” tracking status does not automatically prevent us from reviewing your claim or providing an appropriate resolution.

10. Parcels Returned to Sender

If a parcel is returned to the sender, contact us so we can establish the reason and discuss the available options.

Where the return results from our fulfilment error, we will arrange an appropriate resolution without passing the necessary correction costs to you.

Where incorrect customer-supplied information or an unsuccessful delivery results in a return, we will explain any proposed reshipment charge or refund calculation before proceeding. Any charges or deductions must be reasonable, explained, and permitted by applicable law.

11. Customer Support

For assistance with dispatch, tracking, delays, missing parcels, or other delivery concerns, contact:

Customer Support Email:
service@arisken.com

Customer Support Phone:
+860793-31878893

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)

Include your order number, tracking number if available, and a brief description of your request.

Messages are reviewed during customer service hours. Replies may take longer during public holidays or periods of high inquiry volume.

12. Business Information

Brand Name:
Arisken

Legal Company Name:
Shangrao Qingshun Trading Co., Ltd.

Website:
arisken.com

Business Address:
Room 004 (Annex), 8th Floor, Building 3,
Cultural & Creative North Area,
No. 9 Tianyou East Avenue,
High-speed Rail Economic Experimental Zone,
Shangrao City, Jiangxi Province,
China