Last Updated: November 3, 2026

Thank you for shopping with Arisken.

Arisken is owned and operated by Shangrao Qingshun Trading Co., Ltd. The company operates arisken.com and is responsible for product sales, order administration, shipping coordination, customer support, returns, refunds, and after-sales assistance.

This policy explains when returns are available, how to request assistance, who pays return shipping, and how cancellations and refunds are handled.

1. Return Period

You may request a return for an eligible product within 30 calendar days after delivery.

To begin, email service@arisken.com within this period. You must submit your request within the return window; the item does not need to arrive at the return destination within those same 30 days.

Our team will provide the applicable return instructions.

Requests submitted after this period may not qualify for a standard change-of-mind return. This does not affect any additional rights available under applicable law.

2. Conditions for Change-of-Mind Returns

For a standard change-of-mind return:

• The item must be unused, unmodified, and in its original condition;

• Original packaging, accessories, and included components must be returned where applicable;

• An order number or other reasonable proof of purchase is required.

A change-of-mind return may be declined if the item has been used, altered, damaged through customer handling, or returned without required components.

Any product-specific exclusions or hygiene restrictions must be disclosed before purchase in the relevant product information or this policy.

These conditions do not restrict rights concerning damaged, defective, incorrect, incomplete, or materially misdescribed products.

3. Damaged, Defective, Incorrect, or Missing Items

If there is a problem with your order, contact service@arisken.com as soon as reasonably possible.

Please provide:

• Your order number;

• The product concerned;

• A description of the problem;

• Details of missing items or components;

• Photographs or videos where relevant and reasonably available.

We will review the issue and provide an appropriate replacement, refund, or return solution, taking into account the circumstances and your applicable rights.

For a confirmed product defect, shipping damage, fulfilment error, missing component, or material difference from the product description, we will cover the necessary costs of the agreed resolution, including return shipping where a return is required.

The 30-day change-of-mind return period does not shorten any mandatory rights concerning faulty or misdescribed goods.

4. How to Request a Return

Email service@arisken.com with your order number, product name, and reason for return. Include supporting photographs where relevant.

Our team will review your request and provide:

• Confirmation of the applicable return conditions;

• The correct return destination;

• Packing and shipping instructions;

• Details of who is responsible for return postage;

• Any further information needed to identify the return.

Please wait for these instructions before sending an item back.

Returns sent without prior contact may take longer to identify or process. This does not automatically remove rights that cannot legally be excluded.

5. Return Address

The return destination may differ from our business address or the sender’s address printed on your parcel.

Do not send a return to either address unless our support team specifically instructs you to do so.

Contact us before purchasing return postage so that we can confirm the correct destination. If an international return is required, we will identify that destination and explain the applicable arrangements before you ship the item.

6. Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return postage for eligible returns based on personal preference, incorrect option selection, or other reasons unrelated to a product fault or an error by Arisken.

The cost depends on the carrier, parcel size, and confirmed return destination. Please obtain the return address before arranging postage.

Product Faults and Order Errors

Arisken will cover necessary return shipping when a return is required because of a confirmed defect, shipping damage, incorrect fulfilment, missing components, or a product materially different from its description.

Our team will explain the shipping arrangement, which may include a prepaid label or another agreed method. Please contact us before paying for postage so that the arrangement can be confirmed.

7. Restocking and Cancellation Fees

We do not charge restocking fees for approved returns that meet this policy’s requirements.

We do not charge a cancellation fee for an order that we successfully cancel before processing begins.

8. Order Cancellations and Changes

You may request cancellation before your order begins processing.

Email service@arisken.com as soon as possible with your order number and the cancellation or change requested.

Once preparation, packaging, or shipping arrangements have started, we may be unable to stop or modify the order. A request is confirmed only when our support team confirms the outcome.

For a successfully cancelled paid order, we will refund the amount collected for the cancelled portion, including shipping charges where the entire order is cancelled before dispatch.

Shipped orders cannot normally be cancelled. Eligible products may be returned after delivery under this policy.

Mandatory cancellation rights remain unaffected.

9. Return Inspection

After a returned item arrives, we will inspect its condition, check included components, and review the reason for return.

We will notify you of the outcome. If we decline a change-of-mind return, we will explain the reason and any available next steps.

Inspection requirements for change-of-mind returns do not override rights relating to faulty, damaged, incorrect, or misdescribed products.

10. Refund Amount and Original Shipping Charges

For an approved change-of-mind return, the refund covers the amount paid for the returned product, including applicable refundable taxes. Original outbound shipping charges are not refundable for change-of-mind returns, except where required by law.

We do not retrospectively deduct an outbound shipping charge from an order that originally qualified for free shipping.

For confirmed defective, damaged, incorrect, or materially misdescribed items, the resolution will be provided at no additional cost. Where a refund is the agreed resolution, it will include applicable shipping charges attributable to the affected purchase, as required by the circumstances and applicable law.

We will explain the approved refund amount and any permitted deduction before completing the refund.

11. Refund Processing

Approved refunds are issued to the original payment method.

Where a return is required, approval follows receipt and inspection of the item. We will issue an approved refund within 5–10 business days after completing that review.

Where no return is required, including a confirmed cancellation or an approved refund for an unfulfilled order, we will issue the refund within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the funds to your account. We will notify you when the refund has been issued.

Business days exclude weekends and public holidays.

12. Late or Missing Refunds

If you have not received a refund confirmation within the applicable processing period, contact service@arisken.com.

If we have confirmed that a refund was issued but the funds have not appeared:

1. Check the account associated with the original payment method.

2. Ask your bank or payment provider about its posting timeframe.

3. Contact us if further assistance is needed.

Provide your order number and refund confirmation details where available. Do not send complete card numbers, security codes, or account passwords.

We will help check the refund status and provide available transaction information.

13. Lost Packages and Delivery Problems

For significant delivery delays, missing parcels, shipping damage, or incorrect delivery, email service@arisken.com.

Include your order number, tracking details if available, and a description of the issue.

We will review the situation and investigate with the relevant carrier or fulfilment provider where appropriate. A tracking status of “Delivered” does not automatically prevent us from investigating a report that an order was not received.

Where a package is confirmed lost or the order cannot be delivered, we will arrange an appropriate replacement, refund, or other resolution consistent with your applicable rights.

Our responsibilities do not end when a parcel is handed to a carrier.

14. Shipping Summary

We currently ship to eligible addresses within the United States.

Shipping Option	Order Product Subtotal	Shipping Fee	Estimated Transit Time
Standard Shipping	Under $39.00	$2.99	7–15 business days after dispatch
Free Standard Shipping	$39.00 or more	Free	7–15 business days after dispatch
Express Shipping, when available	As offered at checkout	$6.99	Displayed with the available option at checkout

The free shipping threshold is based on the product subtotal after discounts and before shipping charges and taxes.

Orders are generally processed within 1–3 business days after payment confirmation. Transit estimates are additional to processing time.

Express availability depends on the product, destination, and carrier service. Available shipping options and final charges are displayed before payment.

Please review our Shipping Policy for full delivery information.

15. Consumer Rights

Nothing in this policy excludes, limits, or waives rights that cannot legally be excluded.

Where applicable law provides additional cancellation, return, repair, replacement, or refund rights, those rights continue to apply.

16. Customer Support and Business Information

For assistance with a return, refund, cancellation, delivery problem, or product issue, contact us using the details below.

Brand Name:
Arisken

Legal Company Name:
Shangrao Qingshun Trading Co., Ltd.

Website:
arisken.com

Business Address:
Room 004 (Annex), 8th Floor, Building 3,
Cultural & Creative North Area,
No. 9 Tianyou East Avenue,
High-speed Rail Economic Experimental Zone,
Shangrao City, Jiangxi Province,
China

Customer Support Email:
service@arisken.com

Customer Support Phone:
+860793-31878893

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)

Please include your order number, checkout email address, and a brief description of your request.

The business address above identifies our operating company. Contact support for the confirmed return destination before mailing an item.